Complaints

Straal Group seeks to maintain and enhance the Group’s reputation by providing high quality services in compliance with the applicable laws and regulations and Card Schemes requirements. 

Straal is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving their complaints as quickly as possible with ongoing communication.

Straal Group values complaints as they assist us to achieve our business strategy and improve our services and customer service. If you have any questions, concerns or complaints about our products or services, you can contact us by email at: [email protected]  or by Post at one of the following addresses: 

  • Straal Ltd. – Jhumat House, 160 London Road, Barking, England, IG11 8BB.
  • Straal Financial Services, UAB  – J. Savickio g. 4-7, LT-01108 Vilnius
  • Straal sp. z o. o. – Pl. Europejski 1, 00-844 Warsaw, Poland

If you want to contact us via our GDPR representative or make exercise of your data subject rights, please access the following link: Prighter | Compliance Landing Page of Straal Ltd. 

However, if you are not fully satisfied with the outcome of your complaint made to us or if 35 business days have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service, within six months of the date of our final response issued.

Financial Ombudsman Service contact details:

  • By Post at: Financial Ombudsman Service – Exchange Tower, London, E14 9SR, United Kingdom.
  • By Telephone from UK: 0800 023 4587
  • Calls from outside the UK: +44 20 7964 1000
  • By Email: [email protected]

For more information, you can access the FOS Complaint Leaflet can be found HERE.

Alternatively, you can contact the European Ombudsman within two years of the date when you became aware of the facts.

The European Ombudsman contact details:

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